Bajeok Privacy Policy

1. Information Collection

Bajeok collects various types of information to provide you with the best service and keep your account secure. We only collect information that is legally necessary and essential for providing our services. We obtain your consent before collecting your personal information, and you can access your information at any time and request changes or deletion of your data.

Information We Collect

• Personal Identity Information: Your name, date of birth, nationality, address, phone number, and email address. This information helps us verify your identity and meet legal obligations.
• Financial Information: Bank account numbers, payment card information, transaction history, and deposit/withdrawal records. We collect this information for secure payment processing and fraud prevention.
• Verification Documents: National ID cards, passports, driving licenses, utility bills, and other KYC documents. These documents help us meet our regulatory requirements.
• Device and Technical Information: IP address, browser type, operating system, device ID, and location data. This information is used for security and fraud detection.
• Usage Information: Your gaming activity, betting history, login times, favorite games, and platform usage patterns. This helps us improve our services and provide a personalized experience.
• Contact Information: Your conversations with Customer Support, email communications, live chat records, and phone call recordings. These are retained for quality assurance and dispute resolution.

2. Use of Information

Bajeok uses the information collected from you only for legitimate and transparent purposes. We never sell your information or share it with third parties without authorization. Your data is used solely to improve our services, meet legal requirements, and ensure your security.

• Account Management: To create, maintain, and verify your account. We confirm your identity, process transactions, and ensure account security.
• Service Provision: To provide our gaming platform, payment services, customer support, and other features. Your information helps us deliver seamless service.
• Security and Fraud Prevention: To detect and prevent fraud, prevent money laundering, and identify abusive accounts. Your information helps us maintain a secure environment.
• Personalization: To customize game recommendations, bonus offers, and promotions according to your preferences. We analyze your usage patterns to create a better experience.
• Legal Obligations: To comply with regulatory requirements, fulfill licensing conditions, and assist in legal investigations. We comply with applicable laws and regulations.
• Contact: To send you important account updates, security alerts, promotional offers, and service announcements. You can unsubscribe from marketing communications at any time.

3. Information Sharing and Disclosure

Bajeok is firmly committed to protecting your privacy and keeping your personal information secure. We share your information with third parties only in the following limited circumstances and always under strict confidentiality agreements.

When We Share Information

• Service Provider: We wor These third parties receive access only to limited information necessary to provide services on our behalf.
• Payment Processing: To process your deposits and withdrawals, we must share financial information with our payment partners. All payment partners are PCI DSS certified and comply with international security standards.
• Regulatory and Legal Authorities: We share information with licensing authorities, law enforcement agencies, and government bodies when legally required or under court order.
• Business Transfers: If Bajeok merges with, is acquired by, or sells assets to another company, your information may be part of the transferred assets. We will notify you in advance of any such changes.
• With Your Consent: We may share your information with third parties for other purposes if we receive your explicit consent. You can withdraw your consent at any time.
• Aggregated Data: We use non-identifiable and aggregated data for statistical analysis, reporting, and business intelligence. This data cannot be used to identify you personally.

4. Data Security Measures

Bajeok uses industry best practices and advanced technology to protect your personal information. We implement multi-layered security measures that safeguard your data from unauthorized access, loss, or theft.

5. Cookies and Tracking Technology

Bajeok uses cookies and similar technologies to enhance your browsing experience, provide site functionality, and analyze our services. Cookies are small text files stored on your device when you visit our website.

Cookies We Use

Cookie Types	Purpose	Duration
Essential Cookies	Essential for site navigation, account login and security	Session/1 year
Performance Cookies	To analyze site performance and usage statistics	1 year
Functional Cookies	To remember your preferences and settings (language, currency)	1 year
Targeting Cookies	To display relevant advertisements and promotions	6 months

You can disable or delete cookies from your browser settings. However, note that disabling certain essential cookies may prevent some site features from working properly. We also use Google Analytics, Facebook Pixel, and other third-party tracking services that may set their own cookies.

6. Your Data Rights

Bajeok respects your privacy rights and gives you complete control over your personal information. You can request access to, correction of, or deletion of your data at any time. We will process your request quickly and efficiently.

7. Data Retention and Storage

Bajeok retains your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. We have different retention periods for different types of data, determined based on regulatory requirements and business needs.

• Active Account Data: We retain your personal information, transaction history, and gaming records while your account is active. This helps us provide you with uninterrupted service.
• Closed Accounts: After account closure, we retain certain information for 5-7 years to fulfill legal obligations, resolve disputes, and prevent fraud.
• Financial Records: In accordance with anti-money laundering regulations and tax laws, we retain all financial transaction records for at least 7 years.
• Communication Records: Customer support conversations, emails, and chat logs are retained for up to 3 years for quality assurance and training purposes.
• Marketing Data: If you unsubscribe, we maintain a suppression list to honor your marketing preferences and prevent unwanted future communications.
• Security Logs: System logs, access records and security incident information are retained for 2 years for security and compliance purposes.

8. International Data Transfer

Bajeok is an international gaming platform and we use servers and service providers in various countries. Your personal information may be transferred and processed outside Bangladesh. We ensure that wherever your data is processed, appropriate security measures are in place.

We only transfer data to countries that have adequate data protection laws or where we have established appropriate safeguards such as Standard Contractual Clauses (SCCs). Your data is always transferred with strong encryption and stored in secure facilities upon reaching its destination.

9. Children's Privacy

Bajeok is not for children and we do not knowingly collect personal information from anyone under 18 years of age. To use our services, you must be 18 years or older and legally permitted to gamble in your jurisdiction.

If we learn that we have inadvertently collected personal information from a child, we will promptly close that account and delete that information. If you believe a child is using our service or has provided us with information, please contact us immediately at [email protected].

10. Third-Party Links and Services

Our website and applications may contain links to third-party websites, plugins, and services. These third-party sites have their own privacy policies that we do not control. We are not responsible for the privacy practices or content of these external sites.

We advise you to read the privacy policy of any website you visit after leaving our site. This is especially important if you provide personal information on that site. Our integrations with third parties (such as payment processors, game providers) are governed by their own privacy policies.

11. Privacy Policy Changes

Bajeok may update this privacy policy from time to time to reflect changes in our information practices, incorporate new technologies, or comply with legal requirements. We will notify you of any significant changes via email, website notice, or through your account dashboard.

We advise you to review this page regularly to stay informed about our latest privacy practices. Continuing to use our services after changes means you have accepted the updated privacy policy. If you disagree with the changes, you can close your account and stop using our services.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your data rights, please contact our Data Protection Team or Customer Support. We are committed to answering your questions and resolving your requests.

If you are dissatisfied with our privacy practices and cannot reach a resolution directly with us, you have the right to file a complaint with the data protection authority in your jurisdiction.